Withdrawal and Refund Policy

You may opt out of or withdraw from Programs subscribed by you and seek a refund for the fees already paid in relation thereto, provided the Customer informs us in writing regarding the same and seeks the refund of fees paid prior to the expiry of the Refund Window (as detailed in the table below). The Refund Window is calculated from the date of the first class/session of the relevant Program subscribed by the Customer. We shall not entertain any requests related to refund of fees after the expiry of the Refund Window. Your access to HPS BIM Institute resources will cease upon your withdrawal from the course, notwithstanding anything contained herein.
To request for refund, you are required to send an email to info@hpsbimins.com with Subject line : Requesting Refund / Cancellation of enrollment within the Refund Window.
IT MUST BE NOTED, THAT NOTWITHSTANDING THE MODE OF PAYMENT USED FOR PAYING THE FEES, THE REFUND SHALL ALWAYS BE MADE TO A BANK ACCOUNT (AS PER THE DETAILS PROVIDED BY THE CUSTOMER) THROUGH NEFT/IMPS/RTGS OR SUCH OTHER FACILITY AS DEEMED FIT BY HPS BIM Institute. WE MAY REQUEST FOR INFORMATION/DOCUMENTS (WHICH MAY INCLUDE A CANCELLED CHEQUE PERTAINING TO THE BANK ACCOUNT OF THE CUSTOMER) TO VERIFY YOUR CREDENTIALS AND DETAILS OF THE BANK ACCOUNT BEFORE INITIATING THE REFUND. WE SHALL STRIVE TO PROCESS THE REFUNDS WITHIN FIFTEEN (15) DAYS OF RECEIPT OF ALL THE RELEVANT INFORMATION AND DOCUMENTATION FROM YOU IN THIS REGARD. We do not provide refunds for the lack of usage, dissatisfaction with the Program or for any reason whatsoever after the expiry of the Refund Window.

Program : Refund Window

You will not be entitled to a return of any Platform fees paid by you, should you wish to withdraw from and discontinue access to the relevant Program subscribed by you outside the Refund Window, for any reason whatsoever. In case the Platform fees is being/has been paid by a third party on your behalf/you have availed of any third party financing option, it will be your responsibility to continue to make any payments to such third party, even if you wish to withdraw from and discontinue access to the relevant Program to which you subscribed, outside the Refund Window for any reason whatsoever, and you agree that HPS BIM Institute has no obligation or responsibility to cease or waive your obligation to make such payments.

Termination

HPS BIM Institute reserves the right to suspend or terminate your access to the Platform and the services with or without notice and to exercise any other remedy available under law, in cases where: you are in breach of any terms and conditions of this ToS;
HPS BIM Institute is unable to verify or authenticate any information provided to HPS BIM Institute by you; or
HPS BIM Institute has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on your part.
Once temporarily suspended, indefinitely suspended or terminated, you may not continue to use the Platform under the same account, a different account or re-register under a new account. HPS BIM Institute may destroy and/or delete all the data and other information related to your account as per its discretion. All provisions of the ToS, which by their nature should survive termination, shall survive termination, including without limitation, warranty disclaimers, indemnity and limitations of liability.

Registration and Account Integrity

As part of the registration process, you will need to accept our ToS, and also provide us with your name, your phone number, your email ID and in certain scenarios, contact information of your parents/guardian. We would not at any time request you to provide us with access to your password, unless you have given us explicit written permission to access your account pursuant to a request for assistance or support.
It is your responsibility to ensure that the information you provide is accurate, secure, and not misleading. You cannot create an account username and password using

(i) the names and information of another person; or
(ii) using words that are the trademarks or the property of another party (including ours); or
(iii) words that are vulgar, obscene or in any other way inappropriate. You agree and confirm that you will never use another User’s account nor provide access to your account to any third-party. You agree and acknowledge that you are solely responsible for the activities that occur on your account, and you shall keep your account password secure and not share the same with anyone. You must notify HPS BIM Institute immediately of any breach of security or unauthorized use of your account. At no point in time will HPS BIM Institute be liable for any losses caused by any unauthorized use of your account, and you shall solely be liable for the losses caused to HPS BIM Institute or others due to such unauthorized use, if any.
You shall be solely responsible for obtaining and maintaining any equipment or ancillary services necessary to connect to, access, receive the HPS BIM Institute Services or use the Platform, including, without limitation, hardware devices, software, and other internet, wireless, broadband, phone or other mobile communication device connection services. You shall be solely responsible for ensuring that such equipment or ancillary services are compatible with the Platform, and you shall be responsible for all charges incurred in connection with the use of the Platform or HPS BIM Institute Services in connection with all such equipment and ancillary services.

Use of your Information and User Data

All User Data that you create, transmit, transfer to us, submit, display or otherwise make available while using the HPS BIM Institute Services, should only be information that you own or have the right to use or share (as may be applicable). If you transfer any personally identifiable information to us, we will assume that you have informed the person concerned and procured the necessary consent for such transfer, sharing, processing and/or using the information on the Platform and/or in respect of the Services. We may use the above information as per our Privacy Policy and in accordance with applicable laws. While we make commercially reasonable efforts to ensure that the data stored on our servers is persistent and always available to our Users, we will not be responsible in the event of failure of the third-party servers or any other factors outside our reasonable control, that may cause the User Data to be permanently deleted, irretrievable, or temporarily inaccessible.

Third Party Links and Services

We use multiple third-party service providers in order to power and provide you with the HPS BIM Institute Services. In this process, we share the User Data with some of the third-party service providers, as is necessary to enable them to provide the requisite services. We will attempt to ensure that all our third-party service providers are bound by and adhere to the same obligations of confidentiality and data privacy as we guarantee to you. The Platform may include links to any third-party websites. HPS BIM Institute has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party website. By using the Platform, you expressly release HPS BIM Institute from any liability arising from your use of any third-party website or services.

Rules and Acceptable Usage Policy

As a condition of use, you promise not to use the HPS BIM Institute Services for any purpose that is prohibited by these ToS, by law, or other rules or policies implemented by us from time to time. The HPS BIM Institute Services and HPS BIM Institute Content is provided only for your own personal, non-commercial use. You agree to notify us immediately in case you observe any other User breaching the terms contained herein or any policy associated with the Programs. While using the Platform, you shall not:
harass any third party including any Users or Customers; create an atmosphere of disharmony, hostility within student groups, or behave inappropriately with our TA/mentor/Instructors; use unethical methods during any assignment, test/quiz/exam conducted on the Platform or otherwise in relation to any Program (including creating multiple IDs to enter quizzes);
share any HPS BIM Institute Content (including any study materials or test materials), or your log in credentials and details, with anybody through any media; share solutions to assignments/test materials/quizzes or any other evaluation pertaining to the Platform, or use any unfair methods to complete assignments/test materials/quizzes or any other evaluation (repeated winnings may be flagged as a suspicious activity on the Platform, and may result in further scrutiny or suspension).
Furthermore, you shall not (directly or indirectly): (i) take any action that imposes or may impose an unreasonable or disproportionately large load on HPS BIM Institute’s (or its third party providers’) infrastructure; (ii) interfere or attempt to interfere with the proper working of the Platform; (iii) bypass any measures we may use to prevent or restrict access to the HPS BIM Institute Services (or parts thereof); (iv) modify, translate, or otherwise create derivative works of any part of the HPS BIM Institute Services or the Platform; or (v) copy, rent, download, extract, lease, distribute, or transfer any part of the Platform, HPS BIM Institute Content or any third party User Data, unless HPS BIM Institute specifically allows you to do so.

Governing Law

The ToS shall be governed by and construed in accordance with the laws of India without regard to the conflict of laws provisions thereof. All claims, differences and disputes arising under or in connection with or in relation hereto the Platform, the ToS or any transactions entered into on or through the Platform shall be subject to the exclusive jurisdiction of the courts at Bengaluru, India and you hereby accede to and accept the jurisdiction of such courts.

Payments

Unless otherwise expressly agreed in writing by HPS BIM Institute, full payment for enrolment and participation in a Program is required at the time of registration. To make payment for any Program or to purchase any services or products offered by HPS BIM Institute through the Platform, you must have internet access and a current valid accepted payment method as indicated on the Platform (“Payment Method”).
HPS BIM Institute does not store any of your credit card information or such other information restricted by the Reserve Bank of India (RBI) for processing payment and has partnered with payment gateways for the payment towards the services. By using a third-party payment provider, you agree to abide by the terms/policies of such third-party payment provider.
You agree that in case HPS BIM Institute’s third-party payment provider stores any such information, HPS BIM Institute will not be responsible for such storage, and it will be solely at your discretion to allow the third party to store such information as per its terms/policies. HPS BIM Institute shall in no way be liable for loss of such information or any loss incurred by you due to the misuse of such information and HPS BIM Institute shall not be obligated to reimburse you for any such loss or to hold you harmless in any manner.
You also agree to pay all applicable fees for the payments made through the Platform. HPS BIM Institute does not support all payment methods, currencies or locations for payment. All applicable taxes are calculated based on the billing information you provide to us at the time of enrolment/purchase. Your transactions on the Platform may be subject to foreign exchange fees or exchange rates.

Policy for NDNC

By using the Website and/or registering yourself at www.hpsbimins.com you authorise us to contact you via email or phone call or sms and offer you our services, imparting product knowledge, offer promotional offers running on website & offers offered by the associated third parties, for which reasons, personally identifiable information may be collected. And irrespective of the fact if you have also registered yourself under DND or DNC or NCPR service, you still authorise us to give you a call from HPS BIM Institute for the above mentioned purposes till 365 days of your registration with us.
This Privacy Policy covers HPS BIM Institute's treatment of personally identifiable information that HPS BIM Institute collects when you are on the HPS BIM Institute's site, and when you use HPS BIM Institute's services.
This policy also covers HPS BIM Institute's treatment of personally identifiable information that HPS BIM Institute's business partner shares with HPS BIM Institute. This policy does not apply to certain HPS BIM Institute's products or services, when you visit HPS BIM Institute's pages, and when you enter promotions. HPS BIM Institute may also receive personally identifiable information from our business partners. When you register with HPS BIM Institute, we ask for your first name, last name, contact no, email, Date of Birth and gender.
Once you register with HPS BIM Institute and sign in to our services, you are not anonymous to us. Also during registration, you may be requested to register your mobile phone and email id, pager, or other device to receive text messages, and other services to your wireless device. By registration you authorise us to send sms/email alerts to you for your login details and any other service requirements or some advertising messages/emails from us.

Note

Please note that the terms and conditions set out in this refund policy may be changed by HPS BIM Institute without prior notice. It is recommended that you check the refund policy regularly for updates or changes.
If you need further assistance or have questions about the refund process, please contact our support team via the Help and Support section of our website.
Thank you for choosing HPS BIM Institute, we appreciate your understanding and cooperation and follow our refund policy.

Once the refund request is approved. The refunded amount will be processed and credited within 15 business days to the original mode of payment.